PRIVACY POLICY
1 PERFORMANCE LAWS PTY LTD COMMITMENT TO PRIVACY
1.1 Performance Laws Pty Ltd (ACN 648 174 823) (“Performance Laws”) is committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws.
1.2 This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.
1.3 In this Privacy Policy, “we” and “us” refers to Performance Laws and “you” refers to any individual about whom we collect personal information.
2 COLLECTION OF PERSONAL INFORMATION
2.1 Clients and prospective clients
(a) When you enquire about our services or when you become a client of Performance Laws, a record is made which includes your personal information.
(b) The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:
(i) your name, e-mail, postal address and other contact details;
(ii) information about your employer or an organisation who you represent;
(iii) your professional details; and
(iv) any additional personal information you provide to us, or authorise us to collect, as part of your interaction with Performance Laws.
2.2 Visitors to our websites
The way in which we handle the personal information of visitors to our websites is discussed below.
3 METHOD OF COLLECTION AND USE OF PERSONAL INFORMATION
(a) Performance Laws collects personal information reasonably necessary to carry out our business, to assess and manage our clients’ needs, and provide services including but not limited to the Zero Gravity Program. We may also collect information to fulfill administrative functions associated with these services, for example billing, entering into contracts with you or third parties and managing client relationships.
(b) The purposes for which Performance Laws usually collects and uses personal information depends on the nature of your interaction with us, but may include:
(i) responding to requests for information and other general inquiries;
(ii) managing, planning, advertising and administering programs, events, competitions and performances;
(iii) researching, developing and expanding our facilities and services;
(iv) informing you of our activities, events, facilities and services;
(v) recruitment processes (including for volunteers, internships and work experience); and
(vi) responding to enquires and complaints.
(c) Performance Laws generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example third party suppliers and contractors who assist us to operate our business.
(d) Performance Laws also collects and uses personal information for market research purposes and to innovate our delivery of products and services.
4 PERFORMANCE LAWS WEBSITE
4.1 You may visit our website (www.performancelaws.com.au) without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to Performance Laws will be managed in accordance with this Privacy Policy.
4.2 Performance Laws' websites use cookies. A “cookie” is a small file stored on your computer's browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third party websites. You are not identifiable from such information.
4.3 You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.
4.4 Performance Laws' websites may contain links to third-party websites. Performance Laws is not responsible for the content or privacy practices of websites that are linked to our website.
5 DEALING WITH PERFORMANCE LAWS ANONYMOUSLY
Performance Laws will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable for Performance Laws to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services or participate in our events, programs or activities we manage or deliver.
6 STORING PERSONAL INFORMATION
6.1 Performance Laws stores information in paper-based files or other electronic record keeping methods in secure databases (including trusted third party storage providers based in Australia and overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.
6.2 Performance Laws maintains physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.
6.3 Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.
6.4 We take steps to destroy or de-identify information that we no longer require
7 USE AND DISCLOSE PERSONAL INFORMATION
7.1 Disclosure to contractors and other service providers
(a) Performance Laws may disclose information to third parties we engage in order to provide our services, including contractors and service providers used for data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance/development, printing, archiving, mail-outs, and market research.
(b) Personal information may also be shared between related and affiliated companies of Performance Laws, located in Australia and overseas.
(c) Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
7.2 Use and disclosure for administration and management
Performance Laws will also use and disclose personal information for a range of administrative, management and operational purposes. This includes:
(a) administering billing and payments and debt recovery;
(b) planning, managing, monitoring and evaluating our services;
(c) quality improvement activities;
(d) statistical analysis and reporting;
(e) training staff, contractors and other workers;
(f) risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);
(h) obtaining advice from consultants and other professional advisers; and
(g) responding to enquiries and complaints regarding our services;
(i) responding to subpoenas and other legal orders and obligations
7.3 Other uses and disclosures
We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.
8 ACCESSING OR SEEKING CORRECTION OF PERSONAL INFORMATION
8.1 You are entitled to access your personal information held by Performance Laws on request. To request access to your personal information please contact our privacy officer using the contact details set out below.
8.3 We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.
8.2 You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.
8.4 However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.
8.5 We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
9 COMPLAINTS ABOUT THE HANDLING OF YOUR PERSONAL INFORMATION
9.1 You may contact Performance Laws at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.
9.2 You may make a complaint about privacy to the privacy officer at the contact details set out below in this Privacy Policy or about the way in which your personal information has been handled.
9.3 The privacy officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.
9.4 If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.
9.5 In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
9.5 In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
10 CHANGES TO THIS PRIVACY POLICY
Performance Laws may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.
11 CONTACT PERFORMANCE LAWS
The contact details for Performance Laws are:
Performance Laws privacy officer - Alexandra Laws
This Privacy Policy was last updated on 25 January 2023.
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